Contact information

Contact Information

Service Instructions

1. Customer service only handles formal inquiries including order checks, logistics tracking and policy consultation. Unsubstantiated refund and return requests will not be accepted.
   
   
2. Please clearly state your order number, full name, email address and detailed problem description in your email. Incomplete information will result in no processing.
   
   
3. Replies will be sent within 1–3 business days. Do not send duplicate messages to avoid slowing down processing speed.
   
   
4. All communication records will serve as evidence for follow-up resolution. All matters are subject to the store’s published official policies.